Terms & Conditions 

Welcome to another year families and friends! May your 2024 be fruitful and safe xx

As a customer, you must read and understand to avoid any misunderstandings. It is always best to ask our friendly team any questions you may have.

O le matāfaioi a so’o se tagata e fa’aaogaina la matou tautua, le faitau ma malamalama i aiaiga ua tu’uina atu i lenei itulau, ina ia fo’ia ai nisi o fete’ena’iga e ono tula’i mai i se taimi mulimuli. O a lava nisi suiga e toe faia i tua atu, e mo’omia lava le manatua o nei aiaiga e lē tatau ona ‘alofia.

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Upon entering each booking for catering, orders and services, customers must understand that we commit time and resources to each event, and any cancellation would result in lost income with purchased food/supplies, ingredients, petrol, our time, and business opportunities.

THE FOLLOWING WILL APPLY FOR ALL EVENTS AND FOOD ORDERS.

1) We cater from 150 guests up to 2000 or more.

2) This include events out of Auckland

A non refundable deposit of $300 will confirm an event. 

2) The remaining balance of your event or food order including GST must be paid in full - 21 business days prior to the event.

There is a delivery fee of $100 for orders within these area: Manukau, Manurewa, Otara, Flat Bush, Botany, Mangere. Other areas will be quoted once confirmed. 

3) Any cancellation less than 21 days from the date of the event will only be refunded 50% of any money paid. This refund does not include the $300 non refundable deposit.

4) Any cancellation made less than 7 business days before the event will not qualify for a refund. 

The $300 non refundable deposit may be credited to hold a new booking for 12 months only and cannot be used for any food order.

5) Any cancellation within 7 days from the event date due to bad weather, earthquake, tsunami, storm, COVID-19 lockdown, any health crisis, any unpredictable nature of weather, deceased or accident, would be in credit only to be used within 12 months. There will be no refund. 

This is because we would already placed and paid orders for groceries and supplies to be collected for your event and cannot be refunded.

6) Any cancellation must be actioned in writing only, using our email or messaging our Facebook page only. No phone call.

7) Any refund is processed in 21 business days and sole discretion of Gardenia’s Catering. 

Although an event may be cancelled or rescheduled, Gardenia’s Catering reserves the right to allow consulting and if determining to allow for a cancellation or refund of any amount or for any reason. 

8) All funerals or a booking less than 21 days must be paid in full immediately. 

THESE TERMS & CONDITIONS WILL CHANGE FROM TIME TO TIME AND IT IS YOUR RESPONSIBILITY AS A CUSTOMER TO READ AND UNDERSTAND.

We value your support and respect all our Customers. 

Fa'afetai tele xoxo