Terms & conditions are always ignored by many. To avoid any potential misunderstandings, it is your responsibility as a customer to carefully read and understand these important information. We would like all our customers to have a smooth experience and successful events with our services. Our team will always be available to address any questions you may have.

1) Our services cater to events with 100 to 2000 guests or more, including those in locations beyond Auckland. A travel fee will apply for out of Auckland bookings.

2) A $500 non-refundable deposit is required to secure an event, and dates are only confirmed upon receipt of this deposit.

3) The remaining balance for an event or food order inclusive of GST, must be paid in full 21 business days prior to the event. 

4) A delivery fee of $100 applies to orders in Manukau, Manurewa, Otara, Flat Bush, Botany, and Mangere, with other areas incurring a quoted delivery fee upon confirmation.

5) Any cancellations occurring less than 21 business days prior to the event, a 50% refund of any monies paid will be issued, excluding the non-refundable deposit of $500.

5) Any cancellation made less than 7 business days before the event will not qualify for a refund. 

The $500 non refundable deposit may be credited to hold a new booking for 12 months only and cannot be used for any food order.

6) In the event of cancellation due to adverse weather, seismic activity, tsunamis, storms, COVID-19 restrictions, health crises, or unforeseen circumstances, including death or accidents, a credit note (not a refund) of 50% of any paid amount redeemable within 12 months. This does not include the $500 non refundable deposit. 

7) Any refund is processed within 21 business days, subject to Gardenia's Catering's sole discretion. 

8) Cancellations must be effected in writing, via email or Facebook page messaging exclusively. No cancellation requests will be accepted over the phone.

9) EVENTS & FUNERAL RECEPTION BOOKED LESS THAN 7 DAYS.

A non refundable deposit of $1000 is required immediately to confirm, and full payment must be made 5 days before the event. 

Cancellations received less than 5 days prior to the event will not be eligible for a refund, as food supplies and arrangements would have already been arranged and purchased. 

The $1000 non-refundable deposit may be credited towards a new booking within 12 months and cannot be used for food orders.

Your attention is drawn to these very important information and we acknowledge with gratitude your understanding.

Gardenia's Management & Team